Take care of your watches

Protect your watch and prevent it from being scratched.

Wipe it with a soft, clean cloth to avoid leaving marks. It is not necessary
to overtighten. The cloth can be damp as long as the model is Waterproof.

Avoid bumps and elements that can cause scratches.

Even though it is submersible, avoid contact with water. After an impact, a
crack can occur that allows water to enter and damage its operation.

Avoid direct contact with chemicals of all kinds (creams, detergents, soaps,
etc.).

Entrust it to our experts for any modification.

Keep it in its original box, otherwise never with the dial face down.

The warranty is 3 years from the date of purchase. To apply it, you must
present the original of the International Guarantee Certificate along with the
receipt, receipt or purchase invoice.

The following points are excluded from the guarantee:

1- The life of the battery, in the case of watches.

- The wear and aging of the watch due to normal use (e.g. scratched glass;
alteration of the color and/or material on non-metallic straps, such as
leather, fabric, rubber; the wear of the plating on the metal straps,
case...).

3- Any damage to any part of the watch/jewelry resulting from improper use,
abuse, or lack of care, negligence or accidents (bumps, dents, broken glass,
etc.), incorrect use of the watch/jewelry or failure to follow the
instructions for use provided by Viceroy.

4- If the jewelry or watch is manipulated by Services Technicians outside of
Viceroy or unauthorized personnel (e.g. for battery replacement, services and
repairs) or that have suffered alterations in their original conditions beyond
the control of Viceroy.

5- Damage caused by a fire or other natural disaster.

6- IMPORTANT NOTE: ALWAYS VERIFY THE PERFECT POSITION OF THE CROWN, TO
MAINTAIN HERMETISM IT IS NECESSARY TO CARRY OUT EVERY YEAR A REVIEW AT AN
OFFICIAL VICEROY CENTER.

In the event that repair is not possible, Viceroy cannot guarantee that you
will receive an exactly identical product and the part may be replaced by one
of similar value. comparable.

Shipping:

We ship to the entire peninsula and the Balearic Islands.

The courier company will contact you, via SMS/mail, to inform you of when and how your order will be delivered.

How much does shipping cost?

For shipments to the peninsula €4.95 (free shipping for purchases over €50).

How long will it take for my purchase to arrive?

Between 24 and 48 hours.

Returns :

What should I do to return a product?

To make a return, click HERE.

How many days do I have to make my return?

You have 14 days from the moment of purchase to make your return online and recover the amount of the product to be returned.

How should the product to be returned be?

Both the product and the packaging must be in perfect condition. condition.

Returns will not be made if the product is not in the same conditions in which it was delivered, that includes the complete original packaging, labels and any accessories.

It is essential present the order number or purchase receipt.