Terms of service

The conditions stipulated below shall come into effect between the parties only when the seller has confirmed the order and sent the buyer all of the conditions set forth herein

IDENTIFICATION AND CONTACT DETAILS OF THE SERVICE PROVIDER

VICEROY (hereinafter, GRUPO MUNRECO S.L with Tax ID Number B28557064 registered address at C/ ANABEL  SEGURA 7, PLTA. 1-D (28108 ALCOBENDAS) MADRID, registered in the Madrid Mercantile Registry, in Volume 14819, Folio 37, Section 8, Page No. M-56434, operates through the website https://viceroy.es/ only in Spanish territory, the peninsula and the Balearic Islands.

You can contact the Owner through the following means:  

Email: grupo.munreco@munreco.com 

SCOPE OF OUR PRODUCTS 

The use of this website, as well as any transaction carried out through it, is considered to have been made in Spain and, therefore, is subject to current Spanish laws and regulations, without prejudice to the legislation that may be applicable depending on the status of the consumer.

The purpose of these General Terms and Conditions is to establish the regulatory framework for the conclusion of the Contract. These conditions will be supplemented, where applicable, by the corresponding Specific Conditions.

As a Consumer, the Contract entered into is governed by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws (hereinafter referred to as TRLGDCU).  

PURCHASE PROCESS. HOW CAN I BUY ONLINE?

For you to access the products offered by VICEROY and make a purchase, you must freely and voluntarily provide the personal data that will be requested.

Please note that in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow these steps: 

Shopping at VICEROY is very simple. Just follow these steps: Mejora la redacción: 

Improve wording: 

1. Click on the product you wish to select and press the "Add to Cart". button. The cart is located at the top right of the page. 

2. If you wish to continue shopping, press the “X” button visible at the top right. If you wish to proceed with your purchase, click on “PAY.” 

3. You will have the option to pay for the product using the express payment methods “Shop Pay” and “Google Pay.”

4. Next, you will need to provide us with your personal information and indicate a delivery address. If you have a registered account, you can log in. Once you have indicated the delivery address, the shipping method will be selected based on your location. 

5. On the right, you will see a summary of your cart with the selected products, price, taxes, and shipping costs (if applicable). You also have the option to apply a discount code. 

6. Finally, select your preferred payment method and confirm your purchase by clicking on the  "PAY NOW" button. 

Before clicking on the button, you will see an information clause on data protection, as well as access to the second layer of information (detailed information on the privacy policy) and the current Terms and Conditions  

In order to process your purchase, you must read and accept both the Privacy Policy and these General Terms and Conditions, which will govern the contract. You can download the General Terms and Conditions if you wish.  

In addition, you can agree to receive commercial information and invoices in electronic format.  

VICEROY informs you that the electronic document formalizing the contract will be properly filed, ensuring that said document is accessible to the user. For this purpose, the user may request it from their customer area or through the contact methods provided by our Customer Service.  

Technical means for correcting errors: 

The user has technical means provided by VICEROY dduring the contracting process to identify and correct possible errors in data entry. If any error is identified in the data entry, the user can follow these steps:  

• Customer Area: Access the customer area using the credentials provided during the registration process. You can identify the corresponding transactions by reviewing your order history. To add or modify an address, use the corresponding option in the “Your Addresses” section. You can also process a product return by following the steps in the “Process Return” section. 

• Customer Service: If you prefer direct assistance, you can contact our Customer Service department through the available communication channels, indicating which information is incorrect and providing the correct information for immediate updating.  

It is important to note that once the shipping company has taken charge of the product, any requests for changes related to delivery must be made directly to the shipping company, using the tracking number provided. The rectification of data in this context will be subject to the discretion of the shipping company. 

CUSTOMER SERVICE 

In order to provide comprehensive customer service, we would like to inform you of the various ways in which you can obtain information, manage complaints, or obtain assistance related to your order. For this purpose, you can contact our Customer Service Department in the following ways:  

• Contact Form: You can contact VICEROY through our contact form available on our website. You can access it by clic clicking here.  

• Email: hello@viceroy.es 

PRODUCT INFORMATION. 

The descriptions of the products offered on the portal are based on the VICEROY product catalog. 

The products we present on our website are a careful selection from our collection. We have taken special care to show the colors and characteristics of our products with great accuracy. However, given the different quality or resolution of the monitors or devices used by the user, it is essential that you read the product description on the purchase form carefully, as this does not depend on such contingencies.  

Likewise, to ensure more complete information, we will also indicate whether the product is in stock. In the event that there has been an error whereby the product was shown as available but is not available after the purchase has been made, VICEROY will inform the User of this contingency in accordance with the provisions of the section “RETURN POLICY - Out of stock”. 

INFORMACIÓN SOBRE EL PRECIO. 

The price of each product will be as indicated on our website at the time of purchase and will be expressed in euros (€). Unless otherwise indicated, the prices of the products shown on our website include applicable taxes (Spanish VAT). 

Additionally, shipping costs and applicable taxes will be itemized at the time of purchase on the payment screen so that the user can accurately know the final price of the product and understand how it is composed. 

It is important to note that prices may vary at any time, although such changes will not affect orders that have already been placed. 

Our goal is to maintain a transparent relationship with our customers and to address any errors fairly and efficiently. Therefore, although we strive to ensure the accuracy of all prices on the website, we recognize that occasional errors may occur. If we detect an obvious error in the price of a product you have ordered and that can be effectively proven, we undertake to inform you immediately. In such a situation, we will give you the option to reconfirm your order at the correct price or, alternatively, to cancel it if you prefer, prior to the order confirmation being sent to the email address provided, at which point the contract will be duly concluded in accordance with applicable regulations. 

SALES PROMOTIONS

The following shall be considered sales promotion activities: 

❖ Sales during sales periods 

❖ Sales on offer or promotion 

❖ Clearance sales 

❖ Liquidation sales 

❖ Sales with gifts 

❖ Direct sales offers 

In all cases where our entity carries out any of the above sales, the advertisement will specify its duration and, where applicable, the special rules applicable to them. The duration of each sale period will be decided freely by the entity. 

In the case of reduced-price items, the previous price will be shown alongside the reduced price, except in the case of items offered for sale for the first time. 

If the advertised sales do not include the information set out in the previous paragraphs, it will be understood, as indicated in these conditions and in this section, that the price may vary depending  on demand and does not correspond to a specific period or promotion. In other words, they will be RRP (recommended retail price) prices. 

In the case of sales with a gift or incentive, this may be delivered within the period determined by the sale, without exceeding the period established in each Autonomous Community, which in any case shall not exceed three months from the expiry date of the promotion. 

SHIPPING COSTS. 

With regard to shipping costs, we provide detailed information about our policies:  

▪ Free shipping on orders over fifty euros (€50): If your purchase exceeds €50, shipping will be completely free.  

▪ Shipping Costs for Orders Under Fifty Euros (€50): If the order value is less than €50, we will apply a shipping fee of €4.95. 

OFERTA Y ACEPTACIÓN. 

The contracting procedure and pre-contractual information are in Spanish. This is the language that will be used to carry out the contract. If it can be carried out in another language, this will be indicated before starting the contracting procedure. 

INFORMATION ABOUT PAYMENT METHODS. 

Payment of the price via the website is made at the time of purchase and VICEROY will send you an email confirming the purchase and informing you of the expected date of receipt of the product. 

VICEROY states that it does not have access to or store sensitive data relating to the means of payment used by the User, except for those strictly necessary for the management of the payment. Only the financial institution processing the payment has access to this data for the management of payments and collections. Once the purchase process is complete, an electronic document is generated formalizing the contract, which the user can print. 

VICEROY reserves the right to cancel orders in accordance with these conditions. You can consult the reasons for cancellation in the specific section that regulates them. 

• What payment method can I use to make my online purchase? 

Payment for the products offered by the entity can be made by: 

• Credit or debit card. Visa, Visa Electron 4B, Visa International, MasterCard, Amex, Maestro, and Shop Pay, (no surcharge on the final price).. 

• Google Pay. 

• Discount coupons.  See specific coupon conditions.

• Financing. Through the financial institution “KLARNA” you can defer your payments in 3 month installments, with the first payment due the same month. If you exercise your right of withdrawal within 14 days of purchasing the product from VICEROY , this right will also imply the cancellation of the credit without any penalty for you (Article 77 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws. ) You can consult the financing conditions here.. 

Once the order has been placed, the company will confirm your order within twenty-four hours (24 hours) of your request. These General Terms and Conditions will remain on this website and must be accepted by you before payment is made.  

• Is it safe to enter my credit card details on the website? 

As you can see in our security policy, our payment system is secure using the means indicated. Our online store has an SSL certificate that protects the banking information transferred during the purchase process using encryption methods. Confidential credit or debit card payment details are transmitted directly and securely to the financial institution. 

When you make a payment through a secure payment gateway, the system will automatically verify that your credit card is activated for Secure Electronic Commerce. It will then connect to the issuing bank, which will request authentication and authorization for the transaction. 

• My card has been declined. What can I do? 

If you receive a notification that your card has been declined, you should first contact your bank to find out why. However, there are several reasons why this may happen: 

1. The most common reasons for a payment being declined are related to  payment security policies. When you make a payment through the secure payment gateway, the system will automatically verify that your card is activated for Secure Electronic Commerce. It will then connect to the financial institution that issued the card, which will ask the buyer to authorize the transaction using a personal authentication code. The transaction will only be completed if the credit card issuing bank confirms the authentication code, at which point the card will be charged. Otherwise, the transaction will be declined. 

2. The card may have expired. Check that your card has not exceeded its expiration date.

3. Credit limits or funds held. The card's purchase limit may have been reached. 

4. Incorrectly entered data. Check that you have filled in all the necessary fields with the correct information.

In any case, only your bank can provide you with the exact reason why a payment has been declined. 

• My card has been used fraudulently, what should I do? 

You must notify VICEROY by email or telephone of any unauthorized or fraudulent charges on the card used for purchases on the website as soon as possible so that VICEROY can take the appropriate action. 

• Invoice information.  

The company generates electronic invoices provided that you give us your prior authorization at the time of purchase. If you have not checked the box to receive the invoice in electronic format, we will provide you with a paper invoice along with your order, as this is the default format. 

If you did not check the box authorizing the issuance of the invoice in electronic format, but are interested in receiving it in that format, you can request it later through your user area if you are a subscriber to any of our company's products or services, or by writing to the email address provided in these terms and conditions. 

The invoice will be issued in the name of the individual or legal entity placing the order, so the User must ensure that the correct and complete details of the purchaser are provided. 

No subsequent changes will be possible. 

VICEROY advises that, in order to preserve the confidentiality of the data, duplicate invoices will only be issued to the contract holder. Duplicates will not be issued to third parties. 

SHIPPING POLICY. 

• Delivery time. 

The maximum delivery time for products is 48 to 72 hours, including working days and once payment has been made according to the chosen method. If, for any reason, the order cannot be delivered within the established time frame, we will notify you as soon as possible.

All delivery times are in working days and once payment has been made using the chosen method. If, for any reason, the order cannot be delivered within the established period, we will notify you as soon as possible. 

Please note that we do not deliver products on Saturdays, Sundays, or national, regional, or local holidays. 

• Place of delivery. 

VICEROY undertakes to deliver the product in perfect condition to the address indicated by you, which must be located in Spain. To optimize the delivery process, the address provided must be one where delivery can be made during normal business hours. 

VICEROY accepts no responsibility when the product cannot be delivered because the information provided by the user is false, inaccurate, or incomplete, or when delivery cannot be made for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the recipient. 

If the carrier is unable to deliver the package to the address provided, the option of picking it up at a nearby collection point will be offered. The user will be notified with the necessary information to pick up the product at the designated location. 

• Transfer of risk and ownership. 

Delivery is considered to have been made from the moment the product has been made available to the User or a third party designated by them (other than the carrier) at the designated delivery location. The risk of the products (including loss, damage, or theft) will be transferred to the User from the moment the product(s) have been made available to them. However, if the consumer and user orders the transport of the goods or the carrier chosen is not among those proposed by the business, the risk shall be transferred to the consumer and user upon delivery of the goods to the carrier, without prejudice to their rights against the latter. 

• Delivery problems. 

If there is any discrepancy or visible problem with the order at the time of delivery, you should not accept the delivery and should note this on the delivery note or other document used by the carrier. If you accept the order with noticeable damage or defects, there may be problems with returning it. However, in such cases, as well as in cases where defects are detected upon opening the package, you must immediately contact us via email at grupo.munreco@munreco.com providing your personal details and order number, a photograph, and a description of the discrepancy or problem, and we will contact you shortly to try to resolve the issue. 

RETURN POLICY. 

• Right of withdrawal. 

To return a product, as an individual, you have a maximum period of fourteen (14) calendar days from receipt of the product.  

You are responsible for the shipping costs associated with the return.  

How do you return a product?  

Products must be returned in the same condition in which you received them, along with any related accessories. We recommend including a photograph of the condition of the product and packaging.  

1. You will be responsible for the costs of returning the product.  

2. Under no circumstances will we accept returns sent by carriage forward. 

3. Once we have verified that the products you return to us meet all the specifications of the Returns Policy, we will send you an email informing you that the return has been accepted.  

If you have any questions about the return process, please contact us at hello@viceroy.es 

To make a return, you must give the carrier the products along with the return form, which you can download here. 

• Refund  

Regardless of the payment method you used, the refund will be processed as soon as possible, but always within 14 days of receipt of the product at our warehouse. If you paid by bank transfer, in order to process the refund, you must include an account number on the return form where we can deposit the refund.  

• Out of stock  

If all units of the purchased product are out of stock, Customer Service will notify you as soon as possible using the contact details provided during the purchase process. In this situation, VICEROY undertakes to refund the purchase amount immediately and, in any case, without undue delay.  

Notwithstanding the foregoing, VICEROY has the right to offer merchandise with similar characteristics or of higher quality as an alternative. However, if you do not agree with this solution, you have a period of 14 days to withdraw from the purchase, in accordance with the provisions of the previous sections.

GUARANTEE OF AUTHENTICITY AND LEGAL WARRANTY 

At VICEROY, we are committed to guaranteeing the quality and compliance with the highest standards in all our products. Below, we provide detailed information on the guarantee of authenticity and legal warranty applicable to the products sold: 

All products available at www.viceroy.es are covered by the manufacturer's warranty. In addition, those products that require it due to their characteristics come with instructions for use in Spanish and technical service available in Spain.  

For jewelry produced in-house, VICEROY will issue a private certificate that details the material used, the carats, and any other relevant identifying information. This certificate provides an additional guarantee of the authenticity and quality of our products.  

If the customer requires a certificate issued by an external certification body, VICEROY will facilitate the processing of said certificate. For this purpose, the cost of said certificate will be assessed, and this information will be communicated to the CUSTOMER prior to the issuance of the external certificate, so that they may proceed with its acceptance.  

In any case, you may exercise your right to the TRES AÑOS legal warranty for a product, in accordance with current regulations, in the event of a manufacturing defect. 

Additionally, we are committed to maintaining the availability of repair parts and adequate technical service for 10 years from the date the product is discontinued.  

“See warranty text stating that if this is not possible, it will be replaced by a product with similar characteristics for the cost of the repair.”

If repair is not possible, we undertake to offer you a product with characteristics similar to the original, covering the cost equivalent to that of the repair. This option ensures that you continue to enjoy a functional, quality product, adapted to the specific circumstances of each case. 

To make use of the warranty, we recommend that you keep proof of purchase, which will facilitate the customer service process.  

Our warranty covers shipping, repair, and replacement costs completely free of charge, both to our warehouses and the cost of return shipping to the customer. In the case of a defective product, VICEROY reserves the option to repair, replace, discount, or terminate the contract. All of the above procedures will be free of charge for the consumer and user, ensuring a hassle-free experience in exercising their rights guaranteed by current regulations.  

For specific information on the warranties for each product, we recommend consulting the ‘PRODUCT’ section on our website, which is specifically dedicated to watching warranties. 

AFTER-SALES SERVICE 

At VICEROY, our commitment to excellence extends beyond the purchase, offering a comprehensive After-Sales Service. We have Technical Services distributed throughout Spain; you can check their location by clicking here. In this specialized space, we perform a wide variety of services for the care and maintenance of your jewelry and watches.

CONFLICT RESOLUTION. 

• Applicable legislation and jurisdiction. 

The relationship between VICEROY and the Consumer and User shall be governed by current Spanish legislation. In accordance with the provisions of Article 90.2 of the TRLGDCU, all disputes and claims arising from this legal notice shall be resolved by the Courts and Tribunals of the consumer's place of residence.  

• Complaint forms 

At VICEROY we are committed to ensuring customer satisfaction and responding to any complaints in a timely and effective manner. If at any time you feel that your rights as a consumer have not been respected or you have a complaint about our products or services, you can request a complaint form. 

You can make this request in the following ways: 

• By email: If you wish to request Complaint Forms electronically, you can send an email to our official contact address:  hello@viceroy.es. In the subject line of the email, please include “Request for Complaint Forms.” In the body of the email, please provide your full name, address, and a brief description of the complaint or reason for the request. 

Once we receive your request, we will provide you with the Complaint Forms as soon as possible and offer you all the assistance you need to complete them correctly. Your opinion is important to us, and we will strive to resolve any problems or issues fairly and transparently. 

Remember that we are here to help you and are committed to the quality of our products and services. If you have any additional questions or need more information, please do not hesitate to contact us. We will be happy to assist you.

• Out-of-court dispute resolution. 

In accordance with the provisions of Article 40.5 of Law 7/2017, of November 2, which incorporates Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, into Spanish law, consumers and users are informed that, in the event of a dispute, they may resort to alternative dispute resolution mechanisms. For information and assistance on how to file a complaint, please consult the European Commission's website: Remedies available to consumers in the EU - European Commission. 

• Minors. 

VICEROY provides its services to users over the age of 18. Minors under this age are NOT authorized to use our services and should therefore not send us their personal data. We inform you that, should such a circumstance arise, VICEROY shall not be liable for any consequences that may arise from failure to comply with the notice set forth in this clause. 

• Intellectual property claims. 

VICEROY respects the intellectual property of third parties. If you believe that your intellectual property rights may have been infringed, please report this incident to us by email at hello@viceroy.es providing the following information: 

• A detailed description of the work protected by intellectual property rights that you believe has been infringed. 

• Clear and specific identification of the exact location on our website where the alleged infringing content is located. 

• Sufficient contact information. 

• A statement that you have a good faith belief that the use of the content in question is not authorized by the intellectual property rights owner, their legal representative, or the law. 

• A statement that the information provided in your notification is accurate and that you are the intellectual property rights owner or are authorized to act on behalf of the owner. 

Once we receive this information, we will review it and take appropriate action in accordance with our policies and applicable law. We appreciate your cooperation in this process and are committed to addressing any claims of intellectual property infringement in a timely manner. 

LEGAL NOTICE AND PRIVACY POLICY 

For detailed information about the Product Owner, as well as the legal terms and conditions governing the operation of this website and how we handle and protect your personal data, please visit the Legal Notice and Privacy Policy sections available on our website. 

SECURITY POLICY.  

VICEROY has contracted an SSL certificate for its website. 

An SSL certificate protects all personal and confidential information that may be handled on a website, regardless of the information being transmitted, such as from any of the contact forms on the website to the server, or data entered for newsletter subscriptions or access to protected areas, etc. 

The website address will appear in green, activating the “https” protocol that allows secure connections from a web server to the user's browser. 

MODIFICATIONS 

These General Terms and Conditions may be modified/updated in accordance with legal requirements or updates to our policies. For this reason, we recommend that you review these GTC before purchasing new products. 

Fecha 02/10/2025

If you wish to download these Terms and Conditions to your computer, click here.